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Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/1295

Title: Incorporation of Emotional Labor in the Demand-Control-Support Model: The relation with Emotional Exhaustion and Personal Accomplishment in Nurses
Authors: Näring, Gérard
van Droffelaar, Annemarie
Keywords: Emotional Labor
Demand-Control-Support Model
Emotional Exhaustion
Nurses
and Personal Accomplishment
Issue Date: 2007
Publisher: Amsterdam etc.: Elsevier
Citation: Näring, G., & van Droffelaar, A. (2007). Incorporation of Emotional Labor in the Demand-Control-Support Model: The relation with Emotional Exhaustion and Personal Accomplishment in Nurses. In N. Ashkanasy, C. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations, volume 3, Functionality, Intentionality and Morality (pp. 223-238). Amsterdam etc.: Elsevier
Abstract: Nursing comprises interactions with patients which may require emotional labor. This study clarifies the relation of emotional labor with the three burnout dimensions within the context of the Demand Control Support model in nurses. We used the Dutch Questionnaire on Emotional Labor (D-QEL) to measure surface acting, deep acting, suppression, and emotional consonance. In line with other studies, job characteristics were significantly related to emotional exhaustion and surface acting was significantly related to emotional exhaustion and depersonalization. Emotional consonance, the situation where somebody effortlessly feels the emotion that is required, is related to personal accomplishment.
URI: http://hdl.handle.net/1820/1295
ISBN: 9780762314140
Appears in Collections:1. PSY: publications and preprints

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