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Please use this identifier to cite or link to this item:
http://hdl.handle.net/1820/1295
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| Title: | Incorporation of Emotional Labor in the Demand-Control-Support Model: The relation with Emotional Exhaustion and Personal Accomplishment in Nurses |
| Authors: | Näring, Gérard
van Droffelaar, Annemarie |
| Keywords: | Emotional Labor
Demand-Control-Support Model
Emotional Exhaustion
Nurses
and Personal Accomplishment |
| Issue Date: | 2007 |
| Publisher: | Amsterdam etc.: Elsevier |
| Citation: | Näring, G., & van Droffelaar, A. (2007). Incorporation of Emotional Labor in the Demand-Control-Support Model: The relation with Emotional Exhaustion and Personal Accomplishment in Nurses. In N. Ashkanasy, C. Härtel & W. J. Zerbe (Eds.), Research on Emotion in Organizations, volume 3, Functionality, Intentionality and Morality (pp. 223-238). Amsterdam etc.: Elsevier |
| Abstract: | Nursing comprises interactions with patients which may require emotional labor. This study clarifies the relation of emotional labor with the three burnout dimensions within the context of the Demand Control Support model in nurses. We used the Dutch Questionnaire on Emotional Labor (D-QEL) to measure surface acting, deep acting, suppression, and emotional consonance. In line with other studies, job characteristics were significantly related to emotional exhaustion and surface acting was significantly related to emotional exhaustion and depersonalization. Emotional consonance, the situation where somebody effortlessly feels the emotion that is required, is related to personal accomplishment. |
| URI: | http://hdl.handle.net/1820/1295 |
| ISBN: | 9780762314140 |
| Appears in Collections: | 1. PSY: publications and preprints
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