Learning to make sense

Abstract

Sensemaking is the process of understanding situations of high complexity or uncertainty in order to make decisions. Individuals and teams that are good at sensemaking tend to collect and critically evaluate the available evidence, seek for consistency, and test assumptions underlying assessments. Furthermore, their experience allows them to have a high appreciation for how the context affects the problem. In this paper we will (1) present observations on successful and failing sensemaking in first responder teams, (2) discuss the development of sensemaking competency, and (3) present an approach for training the knowledge and skills that are critical for sensemaking.