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Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/3179
Title: Lurking: a challenge or a fruitful strategy? A comparison between lurkers and active participants in an online corporate community of practice
Authors: Mirjam, Neelen
Sibren, Fetter
Keywords: lurking
online community
corporate online community
knowledge management
Issue Date: 1-Feb-2011
Abstract: For today’s organizations to obtain competitive advantages, online corporate Communities of Practice (CoPs) are indispensable. However, often the majority of its participants does not post content; they lurk. This paper explores four different perspectives on lurking; that is free-riding, legitimate peripheral participation, microlearning, and knowledge sharing barriers, and analyzes whether and why they are detrimental or fruitful for the knowledge management process. Furthermore, this study compares lurkers and active participants of an online corporate CoP in the light of the perspectives as presented above. First, the results of this study indicate that lurkers use the obtained knowledge on the job and therefore cannot simply be considered free-riders. Second, study results suggest that lurkers use lurking as a learning strategy, which confirms the microlearning hypothesis. Last, the results of this study indicate that knowledge sharing barriers are delicate matters that might potentially be detrimental for the knowledge management process.
Description: Neelen, M., & Fetter, S. (2010). Lurking: a challenge or a fruitful strategy? A comparison between lurkers and active participants in an online corporate community of practice. International Journal of Knowledge and Learning, 6(4), 269-284.
URI: http://hdl.handle.net/1820/3179
Appears in Collections:1. LN: Publications and Preprints

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