Using concept mapping for needs analysis for a social support system in learning network

Abstract

This paper describes the needs analysis of tool for connecting people in a Learning Network using Group Concept Mapping method. We conducted an empirical study to identify the most relevant features of such a tool. There were 11 experts from 7 different countries with technical and non-technical background who participated in the study. Each of the participants were invited by email and given a brief description about the scenario for the need of a tool in an online Learning Network to find people for help (social support system). This tool can be developed on mobile devices to search for peer learners. The participants generated 153 unique ideas about the need for social support system in Learning Network. These ideas were sorted and rated, and further analysis with Concept Mapping produced ten relevant clusters of interest. These clusters (concepts) suggest the features which are relevant for a tool that would support learners in connecting with others in a Learning Network. The concept mapping methodology described in this paper has also been applied in other projects; one of them is about the “investigation of pedagogic areas in which mobile learning is an apropriate solution”. We intend to publish the work in the future publication.