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Title: Measuring emotional labor in the classroom: The darker emotions
Authors: Näring, Gérard W.B.
Canisius, Anne R.M.
Brouwers, André
Keywords: emotional labor
negative emotions
Issue Date: 2011
Publisher: Rainer Hampp Verlag
Citation: Näring, G.W.B., Canisius, A.R.M, & Brouwers, A. (2011). Measuring emotional labor in the classroom: The darker emotions. In A. Caetano., S. Silva, & M.J. Chambel (eds). New challenges for a healthy workplace in human services. (series: Organizational Psychology and Health Care, vol. 6, edited by W. Schaufeli & J. M. Peiro). (pp. 127-139). Munich: Rainer Hampp Verlag
Abstract: Research on emotional labor amongst teachers has focused on surface acting and deep acting of positive emotions. However, there is evidence that negative emotions play a vital role too. This study developed and examined two new scales, surface acting of negative emotions and deep acting of negative emotions, as an extension of the Dutch Questionnaire on Emotional Labor (D-QEL). Participants were two subsamples of secondary school teachers (total N = 399). A confirmatory factor analysis showed that both deep as well as surface acting of negative emotions have to be distinguished from acting positive emotions. The difference between the scores of experienced and inexperienced teachers on the new scales can be taken as proof of their validity
ISBN: 978-3-86618-733-7 e-book
978-3-86618-633-0 print
ISSN: 1612-0531 Organizational Psychology and Health Care
Appears in Collections:1. PSY: publications and preprints

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