Open Universiteit

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/3639
Title: Service quality in the hotel sector and the influence of personality traits
Authors: Hovenga, E
Keywords: hotel sector
service quality
personality traits
Issue Date: 4-Oct-2011
Publisher: Open Universiteit Nederland
Abstract: this thesis investigates the influence of personal traits on the experienced service quality of customers in the hotel sector. Furthermore it examines the way for hotels to differentiate from the competitors.
URI: http://hdl.handle.net/1820/3639
Appears in Collections:MSc Management Science

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