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Title: Service quality in the hotel sector and the influence of personality traits
Authors: Hovenga, E
Keywords: hotel sector
service quality
personality traits
Issue Date: 4-Oct-2011
Publisher: Open Universiteit Nederland
Abstract: this thesis investigates the influence of personal traits on the experienced service quality of customers in the hotel sector. Furthermore it examines the way for hotels to differentiate from the competitors.
Appears in Collections:MSc Management Science

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