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Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/3682

Title: Trustworthy in the eye of the beholder? A cognitive perspective on personal profile information in virtual project teams
Authors: Rusman, Ellen
Van Bruggen, Jan
Sloep, Peter
Koper, Rob
Valcke, Martin
Keywords: trust
profile
identity
virtual team
Issue Date: 11-Oct-2011
Abstract: Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived trustworthiness is an important determinant. This study provides insight in the foundation of trustors’ information preferences to assess a trustee’s professional trustworthiness in the initial phase of a virtual project team. We hypothesize that trustors in virtual teams prefer particular information elements since they provide them with relevant cues for trust warranting properties of a trustee. Starting from a list of commonly preferred information elements to inform trustworthiness assessments (n=226), we analyze explanations for these preferences with the help of a theory-grounded coding scheme. Results show that indeed respondents prefer information elements as they provide them with multiple cues to assess the trustworthiness of a trustee. Information elements providing unique cues could not be identified. Results of this study can inform the design of artifacts to get acquainted in the initial phase of a virtual project team.
Description: Rusman, E., Van Bruggen, J., Sloep, P. B., Koper, R., & Valcke, M. (2011). Trustworthy in the eye of the beholder? A cognitive perspective on personal profile information in virtual project teams. In H. Spada, G. Stahl, N. Miyake, & N. Law (Eds.), Connecting Computer-Supported Collaborative Learning to Policy and Practice: CSCL2011 Conference Proceedings. Volume III — Community Events Proceedings (pp. 766-770). International Society of the Learning Sciences. July, 4-8, 2011, Hong Kong, China. Available at: http://gerrystahl.net/pub/cscl2011proceedingsIII.pdf
URI: http://hdl.handle.net/1820/3682
Appears in Collections:1. LN: Publications and Preprints

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