Open Universiteit
   About DSpace Software Open Universiteit border=

DSpace at Open Universiteit >
c. Learning & Cognition >
1. LC: Publications and Preprints >

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/4570

Title: Handover training: does one size fit all? The merits of mass customisation
Authors: Wendy, Kicken
Van der Klink, Marcel
Barach, Paul
Boshuizen, Els
Keywords: Handover
training needs
mass customization
medical education
Issue Date: 12-Dec-2012
Abstract: Background. Training plays an important role in improving handovers. However, the content and delivery of handover training are only superficially examined and poorly described in literature. The aim of this study is to formulate recommendations for an effective training in handover and to examine whether standardization is a viable solution. Methods. A training needs analysis was conducted by means of a questionnaire, which was filled out by 96 healthcare professionals in primary and secondary care in the Netherlands, Spain, Sweden, and Poland. Preferences and recommendations regarding training delivery aspects and training topics that should be included in a training for handover were measured. Results. The majority of the participants recommended to provide a short conventional training with practical assignments to a small, multidisciplinary group. Formal examination, e-learning and self-study were not favoured. Recommended training topics were: communication skills, standardized procedures, knowing what to hand over, alertness to vulnerable patient groups, and awareness of responsibility. Small differences between countries pertain to suggested solutions to handover problems, such as reducing the time interval between discharge and discharge letter (The Netherlands), ensure information is handed over at all (Poland), and more standardized procedures and information systems (Sweden and Spain). Conclusions. The idea of a completely standardized handover training is not in line with the identified differences in preferences and recommendations between different handover stakeholders. Instead mass customization of training in which a generic training can easily be adapted to the trainees’ needs, based on examinations of, for example, their preferences or identified handover problems and solutions, is a more promising approach to handover training.
Description: Kicken, W., Van der Klink, M., Barach, P., & Boshuizen, H. P. A. (2012). Handover training: does one size fit all? The merits of mass customisation. British Medical Journal Quality & Safety, 21, i84-i88. doi:10.1136/bmjqs-2012-001164
URI: http://hdl.handle.net/1820/4570
Appears in Collections:1. LN: Publications and Preprints
1. LC: Publications and Preprints

Files in This Item:

File Description SizeFormat
Handover training merits of mass customisation submitted version.pdf67.65 kBAdobe PDFView/Open
View Statistics

This item is licensed under a Creative Commons License
Creative Commons

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

 

Valid XHTML 1.0! Copyright © 2003 - 2010 Open Universiteit - Feedback