Open Universiteit

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/5370
Title: Student achter het stuur. Een onderzoek naar het gebruik van prestatie-informatie in het hoger beroepsonderwijs
Authors: Hoogenboom, C
Keywords: Performance information
higher education
managers
the Netherlands
Issue Date: 10-Mar-2014
Publisher: Open Universiteit Nederland
Abstract: Abstract In higher education a wealth of data is registered about the performances which are achieved. This study explores which kinds of performance information are used most and for which objectives. In particular the use of performance information for employee appraisal is studied as well as the use of performance information for improving the quality of education. This last objective is chosen, because the universities of applied sciences made agreements with the Ministry of Education, Culture and Science about the improvement of the quality of education. Also is studied if employee appraisal is used to improve the quality of education. Research has taken place among 104 managers of lecturers working at the five bigger public universities of applied sciences in the north of the Netherlands. A questionnaire is used with pre-coded answers. The study has yielded a number of interesting conclusions about the use of performance information. The kinds of performance information which are used most, are the evaluations by students and the national student survey, followed by the walkways information. Managers prefer subjective and informal types of performance information above formal and objectives instruments, like the dashboard. However performance information is used for different purposes, it is most used to improve performance, to evaluate and for internal accountability. Performance information is also used for employee appraisal, but less frequent compared to the three other purposes. Not all managers use performance information to improve the quality of education, while employee appraisal is used frequently to improve the quality of education. The findings have serious practical implications. The use of formal and objective instruments as the dashboard is disappointing, while the frequency of the use of the informal and subjective walkways information is possibly less wanted. It seems significant that the universities of applied sciences evaluate the usefulness of the kinds of performance information which are available to achieve their objectives. The fact that not all the managers use performance information to improve the quality of education, requires attention as well, because of the performance agreements. The national student survey is explicitly designated as instrument to measure the quality of education. The results are an invitation for further research. For instance, the explanations for the obtained results, could be examined, as well as the usefulness of the types of performance information which are available to achieve the objectives. Research could be extended by examining a different target group, such as managers of non-lecturing employees, or managers on private universities. Keywords Performance information, higher education, managers, the Netherlands
URI: http://hdl.handle.net/1820/5370
Appears in Collections:MSc Management Science

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