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Title: Gebruikers en ontwerpers van prestatie-informatieystemen: Nog niet op één lijn.
Authors: Meijboom, J.J.
Keywords: performance management
performance measurement
performance information
principal agent theory
health care
Issue Date: 27-Jan-2014
Publisher: Open Universiteit Nederland
Abstract: Users and designers of Performance Information Systems: Not yet one. A Research on Goals for using Performance Information Name student: John Meijboom Student ID: 838572927 Faculty: Management Sciences Date: January, 2014 ABSTRACT Purpose: The use of performance information learns us something about why performance information is successful or not (Van Dooren, 2008) . A better use of performance information can help the health care sector in the coming years, in which enormous changes will demand a better control on finance and quality and a more transparent accountability on this quality. The purpose of this research is to contribute to the theory of the use of performance information in the health care sector Design/methodology/approach: The central question of this research is: “Which goals do designers of performance information systems in the prolonged healthcare have and with which goals do health care managers use the performance information?” Three patterns about factors that influence the use of performance information were formulated. Data was collected through a case studie. The study was conducted at a health care organization, working in the field of prolonged health care for eldery people. Information was collected through semi-constructed interviews and also through content analyzes of important documents. Results are classified in the 8 goals for using performance information, as formulated by Behn (2003) . Findings: some research findings are: • Users and designers agree up on 2 of the goals mentioned by Behn: Learn and Improve. Improve was mentioned the most as an ultimate goal. According to Behn (2003) improve should be the ultimate goal. The other seven goals are only supporting • The goals Motivate and Celebrate are mentioned only by users. Designers mention more often Promote as an important goal. This last finding might be explained by the principal-agent theory, in which the designer takes the role of agent. We could not find a relation between the outcome and this theory for the users • Although expected, no link could be found between years of management experience and the use of performance information • There seems to be a causality between the limited use of performance information and the financial instability of a department Research limitations/implications: The generalizability of this study is limited, because of the chosen methodology (single case study). Originality/value: The need of more research of the use of performance information is justified by the improving importance of performance information. In the literature there are many quantitative researches of the factors influencing the use of performance information. Less qualitative research has been done. Qualitative research in specific sectors in the public sector can help us better understand the factors that influence the use of performance information and can learn us about the differences between designers and users of performance information. This research is a modest contribution to the theory and learn us a few possible causalities, which need to be further researched.
Appears in Collections:MSc Management Science

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