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|Title:||Performance management in de publieke sector Zijn de doelstellingen en percepties over het gebruik van prestatie informatie bij ontwerpers en gebruikers binnen een agentschap uniform of zijn er verschillen?|
|Keywords:||Performance management, performance measurement, performance information, public sector, agency|
|Publisher:||Open Universiteit Nederland|
|Abstract:||Performance Management of an agency Are the objectives and perceptions of the performance information use the same between designers and users or do we see a difference? Ton de Nijs, 2014 Abstract Purpose: Under the influence of the New Public Management the public sector had become more goal-and results-oriented. This has led to the increase of the use of performanceinformation. Concepts such as performance-indicators, performance measurement and performance management were introduced. Also agencies like the NVWA, our subject in this investigation, are a result of the New Public Management Movement (NPM). The pressure at the NVWA is increased for better performance and more accountability to stakeholders. The purpose of this research is to contribute to the theory of the use of performance information. Design/methodology/approach: The central question of this research is: Are the objectives and perceptions of the performance information use the same between designers and users or do we see a difference? Data was collected through a case study. The study was conducted at a public organization, called the Netherlands Food and Consumer Product Safety Authority (NVWA. The NVWA is an agency under the Ministry of Economic Affairs. Information was collected through semi-constructed interviews and also through content analyzes of important documents. Results are classified in the 8 goals for using performance information, as formulated by Behn (2003) and the perceptions of performance-information according to the study by Pierce & O’dea (2003). Findings: some research findings are: · There is a significant difference between designers and users about the budgeting goal mentioned by Behn (2003). · Users and designers agree upon four of the goals mentioned by Behn (2003): control, motivate, celebrate and learn. · Between users (higher and middle management) there is a difference between two of the goals mentioned by Behn (2003): promote and improve. · There is no uniformity over the perception of performance information between the designers and users as mentioned by Pierce & O’dea (2003). · There is no uniformity over the perception of performance information between the users (higher and middle management) as mentioned by Pierce & O’dea (2003). Research limitations/implications: The generalizability of this study is limited, because of the chosen methodology (imbedded case study) and the type of the organisation (agency). Pagina 2 van 2|
|Appears in Collections:||MSc Management Science|
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