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Title: Gebruikers onder invloed van… Welke factoren beïnvloeden het gebruik van prestatie-informatie bij het management van de politie Een casestudie naar beïnvloedingsfactoren op het gebruik van prestatie-informatie
Authors: Snijder
Keywords: Key words: performance information, performance management, factors of influence, forms of usage, usage, public sector, The Netherlands, police.
Issue Date: 16-Jun-2014
Publisher: Open Universiteit Nederland
Abstract: Factors that Influence the Usage of Performance Information Which Factors Influence the Use of Performance Information by Police managers? Martin Snijder 2014 Abstract During the past years, the interest of the Dutch police for performance management has grown. With the establishment of the National Police on the first of January 2013 the national and local authorities aim to increase their grip on the police organisation. This organisational change has made it even more important to measure performances and to use the performance information. As such, this development perfectly follows the trend of New Public Management where public organisations increasingly adopt business policies. There is a lack of empirical research with regard to the use of performance information. A better understanding of the extent to which factors and circumstances influence the use of performance information by the police organisation will increase the level of knowledge on this topic. The demand for more research in this field and the developments within the police organisation form the basis of this case study. The problem statement has been formulated as following: Which factors influence the use of performance information by the management of the police organisation? In order to address this problem statement the following five research questions were answered: 1. Which forms of performance information do public organisations use according to scientific literature? There is a difference between the types of knowledge use and purpose of performance information. Depending on the nature of application and the target group in question, the following forms of usage can be distinguished: reassurance, compliance, program learning, enlightenment and legitimization. 2. Which factors play an important role with respect to the use of performance information by managers of public organisations according to scientific literature? The usage of performance information consists of two phases: the developing phase and the implementation phase. These phases are primarily influenced by rational technical factors and political cultural factors. The before mentioned factors are being operationalised as following: - Rational technical factors: external demands, internal demands, concrete goals, the quality of the performance measuring system and investments in the measuring system. - Political cultural factors: external interest groups, internal interest groups, a performance improvement culture and a remuneration system. 3. How do managers in the police organisation use performance information? Performance information is widely used by the police management. They primarily uses internal performance information from (standard) reports. The information is used to implement rational decisions in the field of internal improvements. For the larger part the data is produced by computer programmes and not very often it originates from meetings or discussions. The managers are especially focused on throughput and output. 4. Which factors and circumstances influence the usage of performance information by the police organisation most? The internal demands that are made on the organisation seem to influence the usage of performance information most. A second factor which clearly plays a role is the performance improvement culture. The influence of both factors are reinforced by the formation of the National police. In addition to this external demands also play a part as well as internal and external interest groups. 5. What are the implications of the research results of the police for the theory? - Performance information is primarily used to comply and learn, with the ultimate aim of improving performance. - There is a strong degree of a performance improvement culture which the performance information is used to both learn as to improve. - There appears to be with the police no positive relationship between the influence of external stakeholders, in order to explain and the instrumental use of performance information. - The imposition of non-accepted rules leads in practice to less use of performance information. - From the study it can be concluded that the poor quality of the measuring system have a negative impact on the use of performance information. A comparison between forms of usage, targets and factors that affect the usage, show two important similarities: internal orientation and the performance improvement culture. Follow-up research might pay attention to: the extent to which internal and external demands differ in the model, the influence of individual factors on the usage of performance information and the mutual influence of the different factors. Key words: performance information, performance management, factors of influence, forms of usage, usage, public sector, The Netherlands, police.
Appears in Collections:MSc Management Science

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