Open Universiteit

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/8520
Title: Het effect van transformationeel leiderschap en psychological empowerment op professionalisme binnen een financiële dienstverlener.
Authors: Middendorp, Fred van
Keywords: Transformational Leadership
Psychological Empowerment
Professionalism
Non-traditional occupational group
Banking
Issue Date: 14-Sep-2017
Publisher: Open Universiteit Nederland
Abstract: Purpose – The purpose of this thesis is to study the relationship between transformational leadership and professionalism with the mediate role of psychological empowerment in a Dutch bank. Background – The use of the concept professionalism increases within the banking industry. The supervisors in the banking industry emphasize the importance of professionalism in relation to the desired culture within the banking industry. The way transformational leaders can influence the professionalism of employees within the banking industry is unknown. To what extend the transformational leader can influence the employees psychological empowerment to increase the degree of professionalism is subject of research. Methodology – The study uses a cross-sectional questionnaire survey design. All measures have been administered in Dutch and the participation to fill in the survey was voluntary. Questionnaires have been completed by one hundred sixty two employees working in several units of a large bank in The Netherlands. The mediation route from transformational leadership via psychological empowerment to professionalism is tested by applying the product-of-coefficient method. Results – This study shows that a transformational leadership style influences the experienced professionalism of employees. The relation between transformation leadership and psychological empowerment and the relation between psychological empowerment and professionalism appears to be positive and significant. The mediation route is partially confirmed in this research. Conclusion, discussion and implications – Transformational leaders can influence professionalism of employees within an organisation. By coaching employees and to give individual attention, transformational leaders can stimulate growth of intellect of employees. To challenge employees to question existing assumptions by discussing dilemmas and motivate employees to view issues from different angles, transformational leaders can increase professionalism of their employees. The impact that employees experience in their work, together with the autonomy employees experience in their job, is an important incentive to show professionalism. Overall the results shows that employees within the bank experience a low degree of professionalism. Employees experience a high degree of organisation as a referent, where employees are facilitated by sharing knowledge. Interesting results which need attention of the management are the low degree of belief in public service and sense of calling of the employees. The degree of transformational leadership and psychological empowerment experienced in the organisation is of a high degree. Further research of professionalism within non-traditional occupational groups is recommended. More research is needed to conceptualize professionalism in the banking industry. The results of this research can contribute to improve the measuring instrument of professionalism.
URI: http://hdl.handle.net/1820/8520
Appears in Collections:MSc Management Science

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