Open Universiteit

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/9469
Title: A research to the influence of failure severity on customer satisfaction and loyalty. Does failure type influence the impact on the customer in the airline industry.
Authors: Smits, Rob
Issue Date: 8-Feb-2018
Publisher: Open Universiteit Nederland
URI: http://hdl.handle.net/1820/9469
Appears in Collections:MSc Management Science

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