Open Universiteit

Please use this identifier to cite or link to this item: http://hdl.handle.net/1820/9591
Title: Adaptability. De fundamentele schakel tussen klant en IT-dienstverlener. Onderzoek naar de toepasbaarheid van het Servqual model om adaptability van ITserviceprocessen te analyseren.
Authors: Minderhoud, Robert
Issue Date: 7-Jul-2017
Publisher: Open Universiteit Nederland
URI: http://hdl.handle.net/1820/9591
Appears in Collections:MSc Business Process Management and IT

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